Key capabilities of Helpie
IT Procedure Generation
User guidance for IT procedures with a conversational approach, ensuring efficient resolutions through Generative AI IT Support
Ticket Generation
Automatically creates correctly routed IT tickets for issues not present in the knowledge base, streamlining the support process and accelerating issue handling
Multilingual IT Support
Supports multiple languages, enhancing user experience and accessibility of Generative AI IT Support across diverse teams
Procedure Generation
User guidance for IT procedures with a conversational approach, ensuring efficient resolutions through Generative AI IT Support
Ticket Generation
Automatically creates correctly routed IT tickets for issues not present in the knowledge base, streamlining the support process and accelerating issue handling
Multilingual IT Support
Supports multiple languages, enhancing user experience and accessibility of Generative AI IT Support across diverse teams
How Helpie transforms IT support efficiency
Smarter, faster IT support solutions
Helpie leverages a semi-generative approach to answer IT-related questions from employees, drawing from our internal knowledge base. This solution reduces issue resolution time by delivering quick, accurate responses.
For unresolved cases, Helpie routes tickets to the right support team and supports multiple languages to enhance communication across global teams.
How Helpie transforms IT support efficiency
Smarter, faster IT support solutions
Helpie leverages a semi-generative approach to answer IT-related questions from employees, drawing from our internal knowledge base. This solution reduces issue resolution time by delivering quick, accurate responses.
For unresolved cases, Helpie routes tickets to the right support team and supports multiple languages to enhance communication across global teams.
Unlocking advantages with Helpie
Accelerated Ticket Resolution
Only relevant tickets reach IT specialists, cutting out unnecessary wait times and leading to faster resolutions
Reduced Ticket Inflow
Users can independently resolve many issues, minimizing ticket inflow and allowing IT teams to focus on critical tasks
Enhanced User Efficiency
With Helpie’s Conversational Agent, users solve issues independently, boosting their productivity—a key aspect of generative AI IT support
HELPIE INTO PRACTICE
Generative Help Desk for Financial Services
Deployment at a major Italian bank successfully reduced IT ticket inflow and enhanced user satisfaction.
IT Service Desk for Telecommunications
Implementation at a Swiss telecommunications firm, where Helpie accelerated ticket handling times and improved overall support efficiency
